Three AI services,
clearly defined
Each service has a fixed scope, a defined timeline, and a starting price. No vague "it depends" answers — just a clear picture of what you're getting.
Back to HomeOur methodology in brief
Every Thawn engagement — regardless of which service — follows the same underlying approach. We believe that structured work produces more useful outcomes than open-ended retainers, so each service has defined phases, deliverables, and timelines.
Discovery
Understanding your current state and goals
Scoping
Defining what will be built and how success is measured
Build
Developing, testing, and iterating with your input
Handover
Documented delivery and knowledge transfer
AI-Driven Email Triage
Development of classification systems that automatically sort, prioritise, and route incoming email based on content, urgency, and sender context. The service covers taxonomy design, model training, and integration with your email platform. Suited for organisations receiving high volumes of inbound communication.
Key benefits
Process
Intake and email taxonomy workshop with your team
Sample data collection and labelling (with your guidance)
Model training, testing, and accuracy review
Integration, staging deployment, and handover
Multi-Modal AI Integration
Design and implementation of systems that combine text, image, and structured data inputs for richer decision support. The service covers architecture design, model orchestration, and unified API development. Suitable for teams building applications that need to understand multiple types of information simultaneously.
Key benefits
Process
Architecture design and input modality mapping
Model selection and orchestration layer development
Unified API construction, testing with real data
Integration, performance review, and team handover
AI Project Scoping
A structured consulting engagement to define the requirements, feasibility, and implementation plan for a proposed AI initiative. The service produces a detailed project brief including success metrics, data requirements, technical approach, timeline, and resource estimates. Designed to turn vague AI ambitions into concrete, actionable project plans.
Key benefits
Process
Discovery sessions with relevant stakeholders
Data and technical landscape review
Draft project brief with success metrics and resource estimates
Review session and final brief delivery
Which solution fits?
A quick reference for deciding where to start.
| Feature | Email Triage | Multi-Modal | AI Scoping |
|---|---|---|---|
| Best for | High email volume teams | Apps using mixed data types | Early-stage AI planning |
| Timeline | 6 weeks | 12 weeks | 2 weeks |
| Starting price | RM 2,200 | RM 4,500 | RM 700 |
| Technical depth | Medium | High | Low–Medium |
| Good starting point if... | You're drowning in email | You have a product roadmap | You're not sure yet |
Not sure which applies to you? The Scoping service is often the right first step.
Shared across all solutions
These practices apply regardless of which service you engage.
PDPA-aligned data handling
Client data managed in accordance with Malaysia's Personal Data Protection Act throughout the engagement.
Version-controlled development
All code maintained in version-controlled repositories, fully transferred to the client at project close.
Written documentation
Architecture decisions, data flows, and maintenance instructions delivered in a format your team can actually use.
Knowledge transfer included
Every handover includes a walkthrough session so your team understands what was built and how to maintain it.
Clear starting prices
Final project pricing is set after scoping. These are our published starting points.
AI Project Scoping
2-week engagement
- Stakeholder discovery sessions
- Feasibility assessment
- Detailed project brief
- Resource and timeline estimates
Email Triage
6-week engagement
- Taxonomy design workshop
- Model training and testing
- Email platform integration
- Full documentation and handover
Multi-Modal AI
12-week engagement
- Architecture design
- Model orchestration layer
- Unified API development
- Full documentation and handover
Ready to move forward?
If you're unsure which service fits your situation, start with a scoping enquiry. We'll give you an honest recommendation.
Get in Touch